Distribution Center Manager in Tucson, AZ at Reddy Ice

Date Posted: 7/4/2020

Job Snapshot

  • Employee Type:
  • Location:
    Tucson, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Requisition


Worker Time Type

Full time

Worker Sub-Type



Job Description


At Reddy Ice, we are working toward a vision of becoming North America’s “Total Ice Solution.”

This role will contribute to this effort by providing leadership, planning and direction to a distribution center(s) by overseeing the operational, financial, and strategic direction.

The Distribution Center Manager oversees a distribution center with one million dollars or more in revenue. Their responsibilities include maintaining smooth operations, financial performance and metrics, field equipment service as applicable and long term priorities and plans of the Distribution Center. They ensure that Distribution Center performs in an efficient and safe manner, and all State, Federal and Corp. guidelines & policies are followed.


1. Prepare P&L statements and manage P&L elements.

• Cost control of expenses i.e., labor, delivery, supplies, maintenance and utilities.

• Track and analyze financial performance when variances exist and define plans to align financial

performance with targets.

2. Support tracking of KPIs and key metrics.

• Gather and compile KPI as defined by management.

• Track and identify trends in KPIs.

• Perform root cause for missed KPIs and outline plans to meet targets.

• Implement change as needed to continuously improve performance and improve efficiencies.

3. Oversight of distribution center operations and driving strategic initiatives.

• Review and maintain product and equipment inventories .

• Coordinate transfer of product between operations.

• Ensure proper organization, layout, and maintenance of the distribution center to maximize


• Provide support to resolve any issues between the warehouse and distribution.

• Plan, assign, and direct work and address complaints and problems as needed.

• Resolve any customer complaints or troubleshoot customer issues as needed.

• Identify improvement opportunities, present and obtain approval for implementation, and

implement improvements within the distribution center.

• Oversight of inventory management (monitoring inventory levels and reconcile inventory

adjustments) and logistics management (shipping and delivery).

• Understand strategic objectives and execute plans to drive towards those objectives. Support

special projects or initiatives as directed by the Market Manager.

• Compliance with all Operations and Customer Support Center (OCS) policies; to include local,

State and Federal Agency laws and regulations.

4. Field Equipment Service (as applicable)

Oversee FEST, RM, and Refurb Tech job performance, including:

• Inspect field equipment that the FESTs and RMs have worked on, or worked with

• Track FEST and RM performance through metrics

• Provide FEST and RM employees with regular coaching and performance management

feedback, conduct annual performance reviews as required.

• Directly hire FEST and RM employees at all market locations.

• Responsible for verifying that all equipment meets company operating standards,

including sanitary and regulatory requirements, and advising senior management of any

changes in regulatory requirements.

• Provides oversight for all equipment installations, de-installations or swap outs.

Coordinates installation project management with other Reddy Ice staff, including

refurbishment center personnel, customer service and sales.

• Manages parts and equipment inventory so FESTs and RMs have the necessary tools

and items to complete their jobs.

Responsible for all aspects of FEST and RM technical training, including:

a. Partners FESTs and RMs with more experienced coworkers so they can observe and

receive live instruction and training.

b. Provides FESTs with direct access to subject matter experts across the country to assist

with technical questions.

c. Verifies that all new FESTs and RMs receive adequate initial training and onboarding.

d. Acts as a central point of contact for suggestions for process improvement; compiles

these suggestions and shares them with peers to help maintain national SOPs.

5. Maintain a high safety standard.

• Comply with all OCS safety standards.

• Coordinate the investigation of injuries, accidents and unsafe conditions by following the safety


6. Focus on employee development.

• Provide training as needed to maintain an efficient and knowledgeable work force.

• Recruit and develop staff according to resource plans.

• Create an environment of open communication that rewards and recognizes strong performers.

7. Demonstrate strong leadership ability.

• Exhibit leadership and maintain a high standard of professionalism at all times.

• Provide supervision and management to employees at the Distribution Center .

• Facilitates effective and timely communication to employees by being accessible, responsive and

resolving issues in a timely manner.

8. Take an active leadership role in the management team at the distribution center

9. Make and assume other duties and responsibilities required or assigned by management.

10. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.








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