Field Equipment Service Manager in Tacoma, WA at Reddy Ice

Date Posted: 11/22/2021

Job Snapshot

  • Employee Type:
  • Location:
    Tacoma, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Requisition


Worker Time Type

Full time

Worker Sub-Type



Job Description


The Field Equipment Service Manager (FESM) hires, trains, and supervises the Field Equipment Service Technicians (FEST) and Retail Merchandisers (RM) for HUB locations to ensure that all field service equipment, including all In Store Baggers (ISB), and DSD Merchandisers and related components, are performing at maximum productivity. For Spoke locations the FESTs and RMs report into the Plant Manager for that location. The position reports directly to the Market Manager on the day-to-day servicing of customer needs and VP, Region as needed.


1. Manage the work of FESTs and RMs on a daily basis, including:

  • Schedule daily service calls for FESTs who repair equipment, conduct preventive maintenance, or clean equipment, among other activities.
  • Schedule RMs who visit stores multiple times per week, ensure ice bags are optimally stacked, make repairs and adjustments to equipment, clean equipment, perform scheduled sanitization, and note more serious technical problems.

2. Oversee FEST and RM job performance, including:

  • Inspect field equipment that the FESTs and RMs have worked on, or worked with
  • Track FEST and RM performance through metrics
  • Provide FEST and RM employees with regular coaching and performance management feedback, conduct performance reviews as required.
  • Directly hire FEST and RM employees at all market locations.
  • Review reports to manage all KPI’s

3. Responsible for verifying that all equipment meets company operating standards, including sanitary and regulatory requirements, and advising senior management of any changes in regulatory requirements.

4. Provides oversight for all equipment installations, de-installations or swap outs.  Coordinates installation project management with other Reddy Ice staff, including refurbishment center personnel, customer service and sales.

5. Works closely with plant operations to maintain customer on hand ice inventory through mechanical integrity and equipment effectiveness.

6. Manages parts and equipment inventory so FESTs and RMs have the necessary tools and items to complete their jobs.

7. Responsible for all aspects of FEST and RM technical training, including:   

  • Partners FESTs and RMs with more experienced coworkers so they can observe and receive live instruction and training.
  • Provides FESTs with direct access to subject matter experts across the country to assist with technical questions.
  • Verifies that all new FESTs and RMs receive adequate initial training and onboarding.
  • Acts as a central point of contact for suggestions for process improvement; compiles these suggestions and shares them with peers to help maintain national SOPs.

8. Review My IceBox, SUGAR, Ice Genie, and Verizon Connect systems on a daily basis to ensure all programs are current and accurate.

9. Drives a safety-oriented culture, and verifies that operations are performed according to corporate policy.  Emphasizes safety programs and initiatives, tracks and monitors safety metrics and communicates metrics, and investigates and reviews accidents and injuries. Complies with all company, federal, state, and local guidelines for quality, environmental, and safety standards.

10. Verifies that all equipment deployed in the field and Reddy Ice vehicles meet Reddy Ice’s uncompromising and high hygienic and cleanliness standards.  Stays current with all local and national government or industry hygienic standards.  Advises all local staff and the Market Manager of any changes in government or industry hygienic standards to help ensure proper compliance.

11. Assumes other duties and responsibilities required or assigned by management.

12. Adhering to the Code of Business Ethics and individual store policy and procedure is essential.  We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.


  • Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to work in a constant state of alertness and safe manner
  • Ability to work in an unfatigued state
  • Ability to accurately gauge lengths of time and distance
  • Ability to quickly store and recall instructions in one’s short term memory
  • Ability to concentrate and perform tasks involving high levels of cognitive function and judgment
  • Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms
  • Demonstrate a caring, committed and concerned attitude about safety
  • Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli
  • Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions
  • Ability to take prompt and appropriate response to operating conditions


Direct – Field Equipment Service Technicians, Retail Merchandisers, and Refurb Center employees for HUB locations and/or direct reports that report into the FESM.


Extensive local travel but minimum overnight travel.  Will often work in retail stores; drive among retail stores and to/from plant location.  Must be able to lift 40lbs.  Ability to climb ladder and work with light duty tools.  


  • Minimum of 5 years supervisory experience with outstanding results and good references
  • Must have valid driver’s license and a good driving record – will be required to use company vehicle at times.
  • High School Diploma or GED required
  • Trade School Certificate preferred but not required
  • Experience in refrigeration and EPA certification is a plus, but not required



Remote - Lakewood




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