AR Billing and Payment Facilitation Coordinator- Dallas, TX in Dallas, TX at Reddy Ice

Date Posted: 6/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Worker Time Type

Full time

Worker Sub-Type


Job Description


The AR Billing and Payment Facilitation Specialist is responsible for performing the credit card processing and billing facilitation functions in a fast paced accounting services environment. 

The AR Billing and Payment Facilitation Specialist is responsible for facilitation of billing requirement knowledge for new chain customers, new locations and ensuring all credit card payments and adjustments are posted in an accurate, timely and efficient manner. 


1. Execute credit card processing workflows to ensure timely payment, application and customer credit card reconciliation.  Develop proactive approach to address expiring credit cards in advance of delayed payment.

2.  Prepare entries to record adjustments and other transactions as needed and in accordance with established policies.

3.  Execute the timely processing and distribution of daily invoicing for customers using multiple processes. Identify potential invoice problems prior to issuance and drive the correcting action necessary. Collaborate with customers to define and implement specific requirements, develop customer specific process documentation and execution of special delivery requirements (portal entry, EDI, etc).

4.  Ensure compliance with SOX and departmental processes and support audit requests as needed

5.  Utilize customer portals  and third party programs for special billing, research and dispute/claim handling for assigned accounts.  Administer Reddy Ice Billtrust portal.

6.  Proactively resolve customer issues and problems working cross functionally with internal and external customers. 

7. Provide recommendations for process improvements, updates and tool enhancements and follow through with implementation to ensure changing business requirements and best practices are met.

8. Collaborate with third party software providers to troubleshoot and resolve respective credit card, cash application and/or billing issues.

9. Provide expertise in the assigned areas of responsibility.  Perform other duties as assigned.

10. Adhering to the Code of Business Ethics is essential.  We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.


Internal:  Work directly with OCS staff, plant and office managers, sales management, co-packers and distributors.

External: Work with company customers at both the local and national levels as well as third party software providers


This position directly impacts the financial operations of the company through proper administration of accounting functions and financial responsibilities.  Access to confidential reports and information


  • Timeliness of cash application
  • Credits and unapplied cash as % of open AR
  • Cutomer DSO
  • Cash application and billing accuracy


This is an individual contributor role with no direct reports.


  • Experience with Reddy Ice's core technology applications, including Microsoft Dynamix, Excel, Outlook and navigating SharePoint sites, as well as the ability to learn new applications quickly
  • Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels (internally and externally), as a result of strong customer service skills
  • Experience with third party software providers including customer portals and credit card processing
  • Ability to work in a team environment and collaborate with colleagues to understand customer needs and requirements, including working with virtual teams
  • Proactively leverage and share knowledge with colleagues
  • Effectively and independently manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloads
  • Effective time management skills
  • Skillful attention to details and self-assurance of quality of work performed
  • Analytical and problem solving skills
  • Independent worker with ability to achieve goals and targets as well as thrive in a busy, time-sensitive environment


Minimum 2 years experience in an Accounts Receivable role

Associates Degree in Finance, Accounting or Business preferred


This position generally works in an office environment and uses typical office equipment including phones, computers, and printers. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. A valid drivers license and acceptable MVR is required due to the minimal travel requirements of this position.



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