Cash Applications and Billing Facilitation Supervisor- Dallas, TX in Dallas, TX at Reddy Ice

Date Posted: 6/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Worker Time Type

Full time

Worker Sub-Type


Job Description


The Cash Applications and Billing Supervisor manages the corporate accounts receivable cash application, credit card processing, and billing functions. Provides direct supervision, coaching, workflow coordination and monitoring of all cash application, billing, and credit card processing employees. Facilitates billing requirement knowledge for new chain customers and ensures all payments and adjustments are posted in an accurate, timely, and efficient manner.


1.  Hire, train, coach, and review the cash application and billing team (4-6 employees). Provide ongoing training and monitoring of daily lockbox errors and other processes to ensure payments (checks, ACH/wires, credit cards, etc.) are posted to customer’s A/R accounts in an accurate and timely manner. Monitor and manage KPIs such as:

  • Timeliness of cash application
  • Credits and unapplied cash as a percentage of open A/R
  • Customer satisfaction
  • Cash application and billing accuracy

2.  Review and approve reports related to all cash receipt activity; prepare journal entries to record adjustments and other transactions in accordance with company policy.

3.  Develop, execute, and supervise credit card, cash application, and billing process workflows to ensure timely payments, applications, and reconciliation. Develop proactive approaches to address expiring credit cards to avoid payment delays.

4.  Develop, execute, and supervise daily customer invoicing processing and distribution procedures using multiple processes. Ensure daily coverage of billing processes, and manage work distribution as necessary; review work to ensure all invoices are correct and distributed.  Notify supervisor of any production issues or customer service escalations.

5.  Identify potential invoice problems prior to issuance and drive corrective action. Communicate with business unit and sales coworkers to resolve customer issues, errors, and exceptions. Manage the implementation, process documentation, and execution of special delivery requirements (portal entry, EDI, etc.) for various customers; collaborate with banks and software providers to troubleshoot and resolve issues.

6.  Develop and monitor controls for SOX and PCI compliance; support audit requests as required.

7. Identify and make recommendations for potential continuous accounts receivable and billing process improvement changes.  

8. Make and assume other duties and responsibilities required or assigned by management.

9. Adhering to the Code of Business ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.


      Internal:           OCS staff, plant and office managers, sales management, co-packers and distributors.

     External:           Customers and vendors such as banks and software providers


High impact on financial results due to accounting responsibilities. Access to confidential reports and information.


Supervises a team of Payment Application and Processing Clerks.  


  • Bachelor’s Degree in business administration, accounting, finance, or other related field required
  • Minimum 5 years of experience in an invoicing, revenue, or cash application position in a customer-facing role
  • Minimum 3 years of experience managing a team
  • Intermediate computer skills innluding Word, & Outlook, and accounting system receivable module expertise (preferably Microsoft Dynamix AX). Advanced Excel skills required.


Typical office environment, generally sedentary position using computers, calculators, phones, and other office equipment. This position works in a fast-paced, rapidly changing work environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. A valid drivers license and acceptable MVR is required due to the minimal travel requirements of this position.



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