Cash Applications Specialist in Dallas, TX at Reddy Ice

Date Posted: 6/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/15/2020

Job Description

Job Requisition

JR10615

Worker Time Type

Full time

Worker Sub-Type

Seasonal

Shift

Job Description

DUTIES AND RESPONSIBILITIES:

1. Uses information provided by customers, distributors and co-packers to post the payment of accounts receivables to individual invoices within customer accounts.

2. Coordinates with other employees within the unit to insure that assigned transactions are completely recorded.

3. Detects issues such as short payments and take appropriate action to inform A/R Specialists for resolution with customer. Bring detected recurring issues and/or discrepancies to the supervisor’s attention for immediate action.

4. Exhibit superior customer service skills and email/telephone etiquette, and professional business writing skills in all written communications.

5. Meet key metrics goals such as:

  • Timeliness of cash application
  • Unapplied cash as % of invoices
  • Customer satisfaction index
  • Application accuracy rate

6. Researches unapplied payments in a timely manner.

7. Responsible for timely adjustments to customer’s account when appropriate, maintaining adequate documentation in the files.

8. Processes customer credit card transactions for all automatic and manual credit card customers.

9. Processes credit card payments for customers who make a one-time payment.

10. Answers field and intra-department calls/emails regarding credit card payment processing.

11. Communicate with internal personnel and external customers regarding any information missing for credit card processing.

12. Reconcile posted payments using Microsoft Dynamics AC and Excel spreadsheets.

13. Balance remittances to transactional totals on a daily basis.

14. Assume other duties and responsibilities required or assigned by management.

15. Adhering to the Code of Business Ethics is essential.  We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.

CONTACTS:

Internal:     Work directly with other accounts receivable staff.

External:    Work with company customers at both the local and national levels to obtain payment details.

SUPERVISORY RESPONSIBILITY:

This is an individual contributor role with no direct reports.

EDUCATION AND EXPERIENCE:

  • Minimum 2-5 years experience in an accounts receivable or data input role
  • High School diploma or GED certificate required
  • Basic experience in Excel, Outlook, Word
  • Strong proficiency in Microsoft Dynamics AX or other similar system
  • Ability to perform basic math skills required to analyze and understand business trends.
  • Excellent interpersonal/communication skills
  • Ability to work independently to achieve goals and targets
  • Analytical and problem solving skills
  • Ability to work in a team environment to achieve team and department goals

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

No travel is required for this position. This position generally works in an office environment and uses typical office equipment including phones, computers, and printers. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. This position requires occasional overtime.

Location

City:

Dallas

State:

Texas

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